Website & Marketing Add-ons
Multi-Currency Store Setup
Adds local currencies to your Shopify or WooCommerce store build, so shoppers in the UK, Europe, Australia and the Gulf see prices…
Website & Marketing Add-ons
Review Request Setup
A tested review-request flow, a QR card for the counter and reply templates, set up once and yours to keep.
Most happy customers would leave a review if someone asked at the right moment. Review Request Setup makes asking automatic. We build a review-request flow by email or SMS that goes out after each sale or visit, design QR card artwork for customers in person, and write reply templates for positive, neutral and negative reviews. It is tested before it goes live.
- An email or SMS request sent after every sale or visit
- Print-ready QR card artwork linking to your review page
- Reply templates for positive, neutral and negative reviews
$375
10–20 working days
What it is
Review Request Setup is a one-time add-on for Local SEO, Google Business Profile Setup or Review Management. We build one review-request flow by email or SMS, sent after a sale or visit, design print-ready QR card artwork linking to your review page, and write reply templates for positive, neutral and negative reviews.
Why businesses buy it
Asking for reviews works best when it happens every time, not only when someone remembers. Without a system, requests go out in bursts, then stop for months. Review apps help, but many charge monthly and keep the flow inside their own platform. This add-on builds the flow in the email or SMS tool you already use, so it keeps running after we hand over. It follows review platform rules by asking every customer the same way. Customers still decide whether to leave a review and what rating to give.
Problems this solves
Happy customers rarely leave a review unless someone asks them
We build one review-request flow in your email or SMS tool, sent after a sale or visit. Every customer is asked the same way, at a sensible moment, without staff having to remember.
Staff would ask in person but have nothing to hand over
You get print-ready QR card artwork that links straight to your review page. Staff can hand a card over at the counter or tuck one into an order. Printing is yours to arrange.
Replying to reviews takes time and the wording feels awkward
We write reply templates for positive, neutral and negative reviews. Your team can adapt them in moments. Replies stay calm and on brand, even when a harsh review lands on a busy day.
Your review page link is long and hard to share
You receive a direct review link and a matching QR code. Add them to receipts, email signatures or your website, and customers go straight to the review form in one step.
A good fit if
You buy Local SEO, Google Business Profile Setup or Review Management, or are ordering one now.
You rarely ask for reviews, or only remember to now and then.
Customers visit in person, so a QR card at the counter or on receipts would help.
You use an email or SMS tool such as Klaviyo or Mailchimp that can send a message after each sale or visit.
Not the right fit if
You want someone to reply to your reviews every month. See Review Management.
You are not on Local SEO, Google Business Profile Setup or Review Management. Start with one of those first.
Your Google profile is not set up or verified. Start with Google Business Profile Setup.
You want automated email flows beyond review requests, such as welcome or abandoned cart. See Email Flows Build.
How it works
- We collect your review link, brand colors and logo, and agree when the request should go out.
- We write the request messages, build the flow in your email or SMS tool and keep it within review platform rules.
- We design print-ready QR card artwork that takes customers straight to your review page.
- We write reply templates for positive, neutral and negative reviews, in your voice.
- The flow is tested end to end before it is switched on, and you get a written handover report.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Email or SMS tool access by invite.
- Google Business Profile access by invite, or your review link.
- Your logo and brand colors.
- One person who approves the messages.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Add-on ordered. Tool access, review link and brand files are due within 72 hours.
Week 1
Request messages written and timing agreed.
Weeks 1–2
Flow built in your email or SMS tool.
Week 2
QR card artwork and reply templates delivered for approval.
Week 2
Flow tested end to end.
Go-live
Flow switched on and the written handover report shared.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 10–20 working days | $375 |
What you receive at handover
- One review-request flow set up and tested in your email or SMS tool
- Print-ready QR card artwork (printing is not included)
- A direct review link and QR code
- Reply templates for positive, neutral and negative reviews
- A written handover report of the flow
Expected benefits and how to measure them
- Asking every customer consistently can lead to a steadier flow of new reviews.
- Ready templates make it quicker to reply to reviews in one steady tone.
- New reviews per month
- Count new reviews on your review page for each of the three months before launch and the three months after.
- Requests sent against reviews received
- Compare the flow's send count in your email or SMS tool with new reviews over the same weeks.
- Reviews with a reply
- Count how many of each month's reviews received a reply, before and after the templates arrive.
Before you start: Before setup, write down your current review count and average rating. Note how many reviews arrived in each of the last three months.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
Your email or SMS platform plan is billed by the platform. Most SMS tools charge per message, so texting customers adds a sending cost based on volume, while email requests avoid that. Printing the QR cards is your own cost, through any local or online printer.
Ask about running costsCustom requirements
Add a note at checkout if you need something specific. If it fits within the Scope Card it is simply included. If it goes beyond it, you get a written Change Quote within two working days, and that work starts only once you accept it, with its time added to your delivery date.
Request a custom versionKeep it running
This is a one-time setup, so there is no ongoing fee. The flow runs inside your own email or SMS tool and keeps sending after we hand over. If you would like replies handled every month as well, Review Management takes care of that.
How this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Cost | A review app subscription, billed monthly | Often part of a reputation retainer | One fixed add-on price, shown before you buy |
| Where it runs | Inside the review app | Varies | Inside your own email or SMS tool |
| In-person asks | Rarely included | Sometimes extra | Print-ready QR card artwork |
| Platform rules | Some tools filter who is asked | Depends on the agency | Every customer asked, no rewards or filtering |
Questions about this product
Is it allowed to ask customers for Google reviews?
Yes. Google and most review platforms allow businesses to ask customers for reviews. What they do not allow is offering rewards for reviews or asking only customers you expect to be happy. Our flow asks every customer in the same way, so it stays within those rules.
Should review requests go by email or SMS?
It depends on how you reach customers. Email is cheaper and suits online stores and service businesses with email addresses on file. SMS tends to be read faster and suits appointment-based businesses, but usually carries a small per-message fee. We help you choose at the start, and the flow is built in one tool.
What is on the QR card?
A QR code that takes customers straight to your review page, with your logo and brand colors around it. We supply print-ready artwork you can use as a counter card, table stand, receipt insert or sticker. Printing is not included, so you can use any printer you like.
How do the reply templates help?
They give you a calm, consistent starting point for every review. There are templates for positive, neutral and negative reviews, written in your voice, with space to add personal details. A short, polite reply that mentions something specific almost always reads better than a copied line, so treat them as a base.
I already have Review Management. Do I need this add-on?
Only if you want the QR card and reply templates as well. Review Management already includes a review-request flow and monthly replies. This add-on adds print-ready QR artwork for in-person customers and a set of reply templates your own team can use when they respond directly.
What happens after the review request flow is switched on?
It keeps running in your own email or SMS tool, sending a request after each sale or visit. The QR artwork, review link and templates are yours to keep and reuse. If you want the messages changed later, you can edit them yourself, or we can quote changes through a Change Quote.
Start asking every customer for a review
Add Review Request Setup for a tested email or SMS request flow, a QR card for in-person customers and reply templates in your voice.
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