Not sure which product fits?
Describe your process and tools, and an expert suggests the right product and what to prepare. Advice only, free to request.
Contact
Contact Upmark Labs
Questions about a product, an order, a custom project or working with us as a partner? Send a message below and we reply by email. We sell to businesses, so please use your work email.
Faster routes for common questions
These pages collect exactly the details we need for each kind of request, so you get a useful answer sooner.
Need something bigger or bespoke?
For enterprise rollouts, multi-agent systems or anything the store does not cover. You get a reply by email and, if it fits, a fixed written quote.
Question about an order?
Open the order in your portal and use its message thread. Requests outside the Scope Card get a written Change Quote.
Agency or consultant?
Refer clients for 10% commission in their first 12 months, or resell our work under your own brand at 10% off list or with your own markup.
Before you write
How quickly will you reply?
We reply to every message by email, but we do not publish a fixed reply time for general messages. Some routes do have one: Change Quotes on an existing order are answered, and partner and reseller applications usually get a reply. Choosing the right route helps your message reach us with the details we need.
Can I speak to someone on a call?
No. We handle all contact in writing, by email and in your order messages, which keeps a record of what was agreed. If you want advice before you buy, ask an expert instead: describe your process and an expert replies by email, with any follow-up questions in the same thread. The advice is free.
How do I get help with an order I have placed?
Sign in and open the order under Orders in your portal. Each order has its own message thread, intake form, deliverables and any Change Quotes, so writing there keeps everything about the order in one place. If you cannot sign in, use this form, choose "A product or order" as the topic and include your order number.
Where do I send privacy or security questions?
Write to hello@upmarklabs.com. Our Privacy Policy explains your rights over personal data and how to make a request. To report a vulnerability, read our Security page first. Never send passwords, API keys or other access details by email or through this form. We will never ask you to, and we cannot accept them that way.
Rather choose a product yourself?
Every product shows its Scope Card, fixed price and delivery time, so you can compare options before you write to us.