Expert consultation
Ask an expert before you buy
Not sure which product fits your business, or whether you need a custom build at all? Tell us how your process works today. An Upmark Labs expert replies by email with a clear next step: a product to order, a Scope Card that matches, or a route to a custom quote.
- Sending a request is free and is not an order
- An expert replies in writing, by email
- Advice only, no build work
- No calls or meetings needed, and no obligation to buy
What the consultation covers
The advice is about decisions, not delivery. We look at your process, the systems you use and what you want to change, then match it to what we sell, or tell you plainly when nothing fits.
Choosing the right product
We compare the products that could fit, including industry editions, integration editions and bundles, and explain the differences in plain terms.
Checking a Scope Card against your setup
Every product has limits on channels, connected systems, documents and workflows. We check your tools and volumes against them, along with what is excluded and the typical monthly running cost.
Planning what to prepare
After you order, intake is due within 72 hours. We go through the access, documents and decisions your product needs, so the build can start on time.
Deciding whether you need custom work
If your needs go beyond a Scope Card, we tell you whether a Change Quote, a Discovery Sprint or a full Custom AI project is the right route.
Websites and marketing services
The store also sells website builds, digital marketing services and add-ons. We help you pick the ones that match your goal and budget.
Running costs and maintenance
AI usage, hosting and software plans are billed to your own accounts. We explain what to expect for your product and how the optional monthly maintenance plans work.
Who should ask an expert
A written recommendation is most useful when the answer is not on a product page yet. If it is, you can save the time and order directly.
Ask us if
- You know the problem you want to solve, but not which product solves it.
- You are choosing between two similar products or editions.
- Your volumes or systems sit close to the limits on a Scope Card.
- You think you need custom work and want to check before writing a full brief.
- You plan to buy several products and want to know the right order.
You may not need one if
- The Scope Card already answers your question. You can order directly from the AI product store.
- You only need a small extra on a product. Add a Custom requirements note at checkout and get a written Change Quote.
- You already have a defined project above $14,900. Send a Custom AI request instead.
What to expect
Three steps, all by email. Nothing is charged until you choose to order.
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Send a short request
Use the form on this page. A few sentences about your process and what you want to change is enough.
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We reply in writing
An expert answers by email, usually within one working day, and may ask a few follow-up questions in the same thread.
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Leave with a next step
A product to order, a Scope Card match with a Change Quote, or a route to a custom quote. You decide what happens next.
Possible outcomes
Most requests end in one of three places. Each has a clear price before you commit to anything.
A product recommendation
One product, edition or bundle that fits your process. Its Scope Card, fixed price and standard delivery time are on the product page, so you can order when you are ready.
See fixed-scope productsA Scope Card match, plus a Change Quote
A product covers most of what you need. Add a Custom requirements note at checkout and you get a written Change Quote for anything outside the Scope Card. If you would rather we write the scope for you, Scope Finalization and Documentation costs $975 and is credited in full if you order within 30 days.
How ordering worksA route to a custom quote
Your project is bigger than the catalog, usually above $14,900. It moves to a Custom AI request, scoping and a fixed written quote before any work starts. For a web app or client portal, a paid Discovery Sprint is the usual first step.
How custom AI projects workQuestions before you ask
Is there a fee for the consultation?
No. Sending a request is free, and nothing is charged through this form. An Upmark Labs expert reads your request and replies in writing by email with a recommendation. Follow-up questions stay in the same email thread, so there is no call to book and nothing to prepare beyond a short description.
Do I have to buy anything after asking?
No. A consultation request is not an order and carries no obligation to buy. You get a written recommendation and decide whether and when to act on it. If you order later, every product shows its Scope Card, fixed price and delivery time before you pay, so you can see exactly what you are buying.
What should I include in my request?
You do not need a written brief. It helps to say how the process works today, which tools are involved, such as your CRM, helpdesk, store or phone system, and roughly how much volume it handles each week. If you have already looked at products in the store, send the links. Please do not share passwords or API keys.
Is what I share kept confidential?
We use your request to reply to you and to prepare advice or a quote, as set out in our Privacy Policy. Our Terms of Use include a confidentiality section covering non-public information about your business, customers and systems. Access to your systems is never shared by email. It is only set up after an order, by adding our team as a user or creating a key you control.
What is not included in the consultation?
The consultation is written advice only. It does not include build work, configuration, scope documents or changes to your systems. If you want the scope written up for you, that is a separate service: Scope Finalization and Documentation for a catalog product costs $975, and Solution Design and Documentation for a custom project costs $2,900. Both are credited in full if you go ahead within 30 days.
Should I ask an expert or send a Custom AI request?
Ask an expert if you are still deciding what you need or which product fits. Send a Custom AI request if you already know you need something bigger than the catalog, usually a project above $14,900, such as an enterprise rollout or a team of agents working together. That request goes straight to scoping and a fixed written quote.
Know what to buy before you buy it
Send a short request about your process. An expert replies by email, and the advice is free.