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Website & Marketing Add-ons
Community Replies
Comments and messages answered on weekdays, in your voice, so customers are not left waiting.
Customers who comment or send a message expect an answer, and many decide quickly whether a business is worth their time. Community Replies adds weekday replies to Social Media Starter or Pinterest Marketing. We build a reply guide from your answers, reply in your voice within your business hours, and pass leads and complaints straight to the person you name.
- Weekday replies to comments and messages, in your voice
- Leads and complaints passed to your named contact
- A reply guide built from your own answers
$375/mo
3-month minimum, paid upfront
Up and running in 10–20 working days
What it is
Community Replies is a monthly add-on for Social Media Starter and Pinterest Marketing. It adds weekday replies to comments and messages on your package's platforms, within your business hours. We build a reply guide from your answers, reply in your voice, pass leads and complaints to your contact, and summarize replies in your monthly report.
Why businesses buy it
Unanswered comments are visible to everyone who scrolls past, and an unread message can mean a lost customer. Most small teams mean to reply, then get pulled into other work. Community Replies gives the job to someone whose task is simply to answer, using the answers you already give in person. Anything that needs a decision goes to you, so nothing is promised on your behalf. It will not create demand on its own, but it makes sure people who reach out hear back.
Problems this solves
Comments and messages sit unanswered while you run the business
We reply to comments and messages on your package's platforms on weekdays, within your business hours. People get a helpful answer instead of silence. Weekend replies are not included.
Leads arrive in DMs and get lost among other messages
Leads, complaints and questions we cannot answer are passed straight to your named contact. Nothing important stays buried in a platform inbox waiting for someone to notice it.
Replies from different people sound inconsistent or off brand
We build a reply guide from your answers to common questions, and every reply follows it. Your voice stays the same, whoever on our side is answering that day.
You cannot tell what people are asking on your profiles
Your monthly report includes a reply summary. You can see the common questions, what was handed to your team, and which topics might deserve a post or an FAQ.
A good fit if
You have Social Media Starter or Pinterest Marketing, and comments or messages go unanswered.
Customers ask the same questions about prices, opening hours, delivery or availability.
You want leads and complaints passed to the right person quickly rather than lost in an inbox.
You can write down answers to your most common customer questions.
Not the right fit if
You want replies plus more posts and short videos. Social Media Growth already includes weekday replies.
You need replies on four platforms alongside monthly posts and videos. Social Media Pro includes both.
You need help with email or phone customer service, refunds or order changes. Note it at checkout for a Change Quote.
You want reviews on Google and other sites answered. See Review Management.
How it works
- You share answers to common customer questions and name one contact for hand-offs and complaints.
- We turn your answers into a reply guide and agree the tone with you before replies start.
- On weekdays, within your business hours, we reply to comments and messages on your package's platforms.
- Leads, complaints and anything the guide does not cover are passed to your contact rather than guessed at.
- Your monthly report includes a reply summary, and the guide is updated as new questions come up.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Inbox access by invite or through a key you control, such as Meta Business Suite.
- Answers to the questions customers ask most often.
- One contact for hand-offs, leads and complaints.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Add-on ordered. Inbox access, common answers and a hand-off contact are due within 72 hours.
Weeks 1–2
Reply guide written from your answers and agreed with you.
First week live
Weekday replies begin on your package's platforms.
Every weekday
Comments and messages answered within your business hours.
Month end
Reply summary in your monthly report, and the guide updated.
After month 3
The minimum term ends. Keep it month to month, or drop it.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 10–20 working days | $1,125 |
What you receive at handover
- A reply guide built from your answers to common questions, yours to keep
- Each month, weekday replies to comments and messages within business hours
- Hand-off of leads, complaints and questions we cannot answer to your contact
- A reply summary in your monthly report
Expected benefits and how to measure them
- Helps followers get timely answers on weekdays.
- Makes it less likely that a lead or complaint slips through unseen.
- Response time
- Compare the response time shown in Meta Business Suite or the platform inbox for the month before and each month after.
- Leads handed off
- Count the leads passed to your contact each month, taken from the reply summary.
- Unanswered comments
- At month end, count comments and messages left without a reply, before and after replies begin.
Before you start: Before replies begin, note your typical response time. Count how many comments and messages went unanswered last month.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
There are no running costs. Replies are made through the platforms' own inboxes or Meta Business Suite, which are free to use. No extra tools are needed.
Ask about running costsCustom requirements
Add a note at checkout if you need something specific. If it fits within the Scope Card it is simply included. If it goes beyond it, you get a written Change Quote within two working days, and that work starts only once you accept it, with its time added to your delivery date.
Request a custom versionHow billing works
There is no separate maintenance, because replies run every weekday with your package. Each month the reply guide grows as new questions appear, and the summary shows what customers asked about. The first three months are paid upfront at checkout. After that it runs month to month, and you can drop it any month while keeping your package.
$375/mo
The first 3 months ($1,125) are paid at checkout. After that it runs month to month and you can stop any month.
Ask a questionHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Cost | Someone on your team checking inboxes between other jobs | Community management as a separate retainer | One fixed monthly price shown before you buy, with a three-month minimum |
| Cover | Whenever someone remembers | Agreed in the contract | Weekdays, within your business hours |
| Accuracy | Depends on who replies | Based on a brief | A reply guide built from your own answers |
| Hand-offs | Leads can sit unread | Varies | Leads and complaints passed to your named contact |
Questions about this product
Which packages can Community Replies be added to?
Social Media Starter and Pinterest Marketing. Both cover posting but not replies, so this add-on fills that gap on the same platforms. Social Media Growth and Social Media Pro already include weekday replies, so they do not need it. You can buy it with your package or add it later.
What does Community Replies cost per month?
Community Replies is $375 a month, with a three-month minimum paid upfront at checkout. After that it runs month to month, and you can drop it any month without changing your package. The price covers weekday replies within your business hours, the reply guide, hand-offs to your contact and a monthly reply summary.
Do you reply to comments at weekends or in the evening?
No. Replies are covered on weekdays within your business hours. Anything that arrives in the evening or at the weekend is picked up on the next working day. If you need cover outside those hours, for example during a busy season, add a note at checkout and we will send a written Change Quote.
What happens when a customer complains on social media?
We pass it to your named contact rather than handle it alone. Complaints, refund requests and order problems need someone who can actually fix them. We may post a short, polite holding reply if your guide allows it, so the customer knows they have been heard, then hand the details to you.
How do you know what to say in replies?
From a reply guide built with your answers. At the start you tell us how to answer common questions about prices, hours, delivery, availability and anything else people ask. We agree the tone with you, then follow the guide. If a question is not covered, we check with your contact instead of guessing.
What happens if I drop Community Replies?
Replies stop at the end of the last paid month, and your package carries on as normal. The reply guide is yours to keep, so whoever takes over replies on your team starts with every agreed answer in one place. Remove our inbox access once the add-on ends.
Stop leaving comments unanswered
Add Community Replies to Social Media Starter or Pinterest Marketing and have comments and messages answered in your voice every weekday.
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