Extensions
Voice Channel Add-on
Gives an existing text agent a phone line with voice conversations. Works with messaging agents, knowledge chatbots and action agents.
Add-on Extensions for Upmark Labs Products
Extensions are the extras you add to an Upmark Labs product you already own or are buying now. Each one does a single, defined job. You might add single sign-on, an approval step, a PII redaction layer, a staging environment or a team training workshop. Pick the ones that close a real gap and skip the rest.
Products in this category
-
-
ExtensionsWeb Chat Channel Add-on
Adds a branded website chat widget channel to an existing agent. Works with voice agents, messaging agents, knowledge chatbots and action agents.
-
ExtensionsWhatsApp Channel Add-on
Connects an existing agent to the WhatsApp Business Platform. Works with voice agents, messaging agents, knowledge chatbots and action agents.
-
ExtensionsZapier or Make Connector
Exposes an existing product's triggers and actions to Zapier or Make. Works with any Upmark Labs AI product.
What kinds of extensions are there?
Extensions fall into a few clear groups. Security and control add-ons tighten access and data handling. Quality add-ons test and score how an agent behaves. Others widen what a product covers, add reporting, or help your people run it well. None of them work alone. Each one plugs into an existing product.
- Access and data: Single Sign-On Setup, Role-Based Access Control, PII Redaction Layer, Audit Logging Add-on
- Quality: Evaluation Test Suite, Prompt A/B Testing, Conversation QA Scoring
- Scope: Additional Workflow, Multi-Brand Setup, Multi-Location Setup
- Reporting: Analytics Dashboard Add-on, Executive Reporting Pack, Custom Report Template
- People: Admin Playbook and SOP Pack
How do you decide which ones you need?
Start with what your reviewers will ask. If security or legal want control, look at Single Sign-On Setup, Data Retention and Deletion Configuration, or Prompt Injection Guardrails Add-on. If the worry is an agent acting alone, Approval Workflow Layer and Human Handoff Setup keep a person in the loop.
Practical needs come next. Data Migration from Existing Bot moves flows and FAQs from your current tool, and CSV Import Pipeline adds a validated import route. Extended Hypercare (30 Days) gives close monitoring after launch. Voice and chat products have their own options, like Custom Voice Selection and Tuning or Chat Widget Accessibility Review against WCAG 2.2 AA.
Where AI add-ons fit in the Store
You add an AI add-on from the Scope Card of the AI product it extends, so you only see the ones that work with that kind of product. Each is a one-time fixed price, charged at the delivery speed you choose for the product, and covered by that product's maintenance plan.
For websites and marketing services, see the website and marketing add-ons. To find the product first, browse the Store by business function, or read how add-ons work.
Questions buyers ask
Can I buy an extension on its own?
No. Every extension needs an existing or simultaneously purchased Upmark Labs product, because it adds to that product rather than standing alone. If you are ordering a new product, you can add the extensions you want in the same order so everything is set up together.
Does the Compliance Documentation Pack certify us?
No. It documents data flows, controls and processing so you can use them in your own compliance reviews. It is not a certification and does not replace an auditor. Think of it as the written evidence your team would otherwise have to assemble by hand when someone asks how the product handles data.
What does a single extension actually cover?
Each extension has a narrow, named job. Additional Workflow adds exactly one more defined workflow. Localization QA Pass covers one localized language. Custom Report Template adds one report format. The Scope Card spells out the limits, so you know what you are getting and what would need another extension.
Find the AI product your add-on belongs to
AI add-ons are ticked on a product's Scope Card. Browse the Store by business function, or ask an expert which add-on closes the gap you have in mind.