Support Launch Bundle
Your helpdesk set up, 25 help-center articles written and published, then an AI FAQ agent launched on that content, delivered in order by one team.
Discount rounded to the nearest $100. Savings are calculated from current component prices, not claimed.
What is included
Each product below is also sold on its own; this bundle delivers all of them as one project at the discounted price on the right.
Problems this solves
Customer emails get lost or answered twice in a shared inbox
Helpdesk Setup configures your helpdesk with channels, views, tags, macros, automations and SLAs. Every question becomes a ticket with an owner, so nothing slips and nobody doubles up.
The same questions are answered by hand again and again
Help Center Content Build writes 25 articles on the topics with the most tickets. Customers can find answers themselves, and agents can link to an article instead of retyping.
An AI agent would have nothing approved to answer from
The AI FAQ Agent is trained on the 25 published articles. It answers from approved content and hands anything else to the helpdesk as a ticket for your team.
How the 3 work together
These run as one system: each product keeps doing its own job, and this bundle delivers them together as a single project with a single intake.
Shown in the order components are delivered. Detailed cross-product sequencing copy is added in a later phase.
One intake for all 3
Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Not included
What you receive at handover
- One helpdesk configured for up to 10 agents, with channels, macros, automations, SLAs and one integration
- 25 help-center articles published, with a help-content style guide and a list of 10 further articles recommended next
- The AI FAQ Agent trained on the published articles, with handoff to the helpdesk
- A combined test report including 20 scenarios from AI answer to helpdesk ticket
- A combined admin guide and a written handover report
- 30 days of post-launch support
Expected benefits and how to measure them
- Can reduce repeat questions reaching your team.
- Helps customers find answers outside working hours.
- Gives every enquiry an owner and a response target.
- First response time
- Compare average first response from your inbox before launch with the helpdesk's own report for the first full month after.
- Repeat-question tickets
- Count tickets on the 25 article topics for one month before launch and one month after, using helpdesk tags.
- Questions resolved by the AI agent
- Use the agent's conversation log to compare answered questions with those handed to the helpdesk, month by month.
Before you start: Export a month of inbox emails and note your average first response time. Count how many concern your ten most common questions.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Questions about this product
Which helpdesk platforms does the support bundle set up?
Common choices are Zendesk, Freshdesk, Gorgias, Help Scout and HubSpot Service Hub. You choose the platform and hold the license in your own account. We configure one helpdesk for up to 10 agents. We also connect one store or CRM app, such as Shopify or WooCommerce, from its app store.
Why are the help articles written before the AI agent is launched?
Because the AI FAQ Agent answers from them. An agent with no approved content either guesses or hands everything over. Writing 25 articles first, from your real tickets, gives it clear answers to the questions customers ask most. It also gives customers a help center they can read for themselves.
Who writes the help-center articles, and how do we approve them?
We write them, from your ticket history and a written questionnaire your subject-matter expert answers, with follow-up questions in writing. You approve the article plan first, then review each article before it is published. Articles run 400 to 900 words. Screenshots come from you, because we do not work inside your live product.
Can old tickets and articles be moved into the new helpdesk?
Not in this bundle. Migrating tickets or articles from an old helpdesk is out of scope, because the work varies widely between platforms. If you need it, add a note at checkout and we send a written Change Quote. Many small teams start fresh and keep the old inbox as read-only history.
What happens when the AI FAQ Agent cannot answer a customer?
It hands the question to your helpdesk as a ticket, so a person picks it up. Handoff rules are agreed at intake and tested in 20 scenarios from AI answer to helpdesk ticket. The agent answers only from the published articles, which keeps its replies in line with your written policies.
Does the support bundle suit a team of more than 10 agents?
Not as standard. The helpdesk is configured for up to 10 agents, which suits most first support setups. More agents usually means more groups and rules, so it is quoted separately. Add a note at checkout with your team size, and a written Change Quote arrives.
What support continues once the support bundle is live?
You get 30 days of support for anything not working as agreed. After that, optional monthly maintenance covers monitoring, fixes, updates, a health report and change hours. Change hours can add new articles to the agent's knowledge. Without it, your team runs the setup using the admin guide and the written handover report.