Extensions

Custom Chat Widget Design

Your website chat looks like part of your site, in your colors, type and style, not a stock bubble.

A stock chat bubble makes a carefully designed website look unfinished. This add-on designs the chat widget of the agent you already run to match your brand system: colors, typography, launcher, header and message styles, on desktop and mobile. You approve the design before it is built, and it is tested on your own pages.

Matches the chat widget to your brand system
Works properly on desktop and mobile screens
Approved by you before it is built

$1,500 10–20 working days

Choose delivery and add to cart Ask an expert

What it is

Custom Chat Widget Design is an add-on that designs the chat widget of an existing Upmark Labs agent to match your brand system. Colors, typography, launcher, header and message styles follow your guidelines on desktop and mobile. It fits messaging agents, knowledge chatbots and action agents.

Why businesses buy it

Visitors judge trust in seconds, and a widget that looks bolted on can make them hesitate before typing. A widget that feels part of your site invites more questions and reflects the care you put into your brand. The written scope covers the launcher, window and message styles for desktop and mobile, built to your guidelines, approved by you and tested on your own pages, so the result looks right everywhere before launch.

Problems this solves

The chat widget looks like a stock plugin, not part of your site

Custom Chat Widget Design styles the widget to your brand system. Colors, typography, launcher, header and message styles all follow your guidelines, so it feels native to your site.

The widget looks fine on desktop but awkward on phones

The design covers both desktop and mobile. Each layout is tested with the parent product, so visitors on any screen see a tidy, readable chat window.

Visitors hesitate to use a chat that looks out of place

A widget that matches your colors and type looks like part of your business. That can make visitors more comfortable starting a conversation with it.

Scope card SKU UPM-A0040

Custom Chat Widget Design

Everything this build includes, written down before you pay. Choose how you want it, own the code or license it yearly, then the delivery speed and any add-ons.

$1,500 one-time build price

What is included

Channel: As per the parent product
Integrations: As described in the add-on
Knowledge: As per the parent product
Workflows: Designs a chat widget matched to your brand system
Languages: As per the parent product
Testing: Tested together with the parent product
Revisions: 1 round
Handoff: Written handover report
Support: 14 days after launch

A good fit if

Your site has a clear brand system, and the default chat widget looks out of place on it.

You can supply brand guidelines, or at least your colors, fonts and logo files.

The agent already runs a web chat widget, or one is part of the same order.

The agent is an Upmark Labs messaging agent, knowledge chatbot or action agent.

Not the right fit if

Your agent has no website chat yet. Web Chat Channel Add-on adds the widget first.

You need the widget checked for accessibility and fixed. Chat Widget Accessibility Review covers WCAG criteria.

You want the way the agent writes to sound like your brand. Custom Persona and Brand Voice Tuning handles tone.

Your product is a phone-first voice agent. There is no chat widget to design.

How it works

Your brand is gathered. We collect your guidelines, colors, fonts, logo and a few pages where the widget will appear.
Designs are drafted. Launcher, open window, header, message bubbles and input area are designed for desktop and mobile.
You choose and refine. You review the design with one revision round before anything is built.
The design is applied. The approved styles are built into the parent agent's widget.
It is checked on your pages. We test the widget on desktop and mobile across your key pages, then hand over with a written walkthrough.

What you provide within 72 hours

Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.

The order reference of the agent whose widget is being designed
Brand guidelines, or your colors, fonts and logo files
Links to the pages where the widget appears
Examples of chat widgets or interfaces you like, if you have any
One person who approves the design

The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.

Timeline

Start Brand files and page links received

Weeks 1–2 Widget designs drafted for desktop and mobile

Week 2 Your review and one revision round

Week 2 Approved design built into the widget

Week 2 Checked on your pages, desktop and mobile

Go-live New widget live, walkthrough recorded

Delivery options, in working days (Monday to Friday) from completed intake. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.
Option	Delivery time	Price
Standard	10–20 working days	$1,500

What you receive at handover

A chat widget designed to your brand system, live on your existing agent
Styles for the launcher, header and messages on desktop and mobile
Updated documentation recording the design choices
A test report, a handoff note and a short written walkthrough

Expected benefits and how to measure them

Helps the chat feel like part of your own website
Can encourage more visitors to open the chat
Makes the experience consistent on phones and desktops

Chat open rate: Compare widget opens per visitor in your analytics for four weeks before and after.
Conversations started on mobile: Compare mobile conversation counts from the agent's logs before and after the redesign.
Brand feedback: Ask a few staff and customers for quick feedback on the widget before and after.

Before you start: Take screenshots of the current widget on desktop and mobile. Record its open rate from your analytics if available.

These are things to track, not promised results. Outcomes depend on your data, your team and your market.

Running costs

A new design adds no running cost. The agent's usage stays in your own accounts exactly as before.

Ask about running costs

Custom requirements

Several widget designs for different sites, animated characters, or a full redesign of the chat experience beyond styling are outside this add-on. Note them at checkout for a written Change Quote. Larger or bespoke projects go through the Custom AI request form instead.

Request a custom version

Keep it running

If your brand changes, small updates to colors or fonts fit inside the parent product's maintenance, which grows in line with the add-on's price.

Adds $75/mo to maintenance

Covered by the main product's maintenance, which grows by this amount.

How maintenance works

How this compares

	Do it yourself with a SaaS tool	Hire a custom agency	Upmark Labs
Price	Custom styling is often a premium plan feature	An agency quotes design work by the day	Ours is one fixed price, shown before you buy
Design	A color picker on a fixed layout	Depends on the brief	Ours is designed to your brand system for desktop and mobile
Checking	Left to you	Set per project	Ours is tested on your own pages before launch

Questions about this product

Which parts of the chat widget are designed?

The launcher button, the open chat window, the header, message bubbles for the customer and the agent, and the input area. Each is designed for desktop and mobile. Colors, type and shapes follow your brand system, so the widget reads as part of your site rather than a third-party add-on.

Do I need full brand guidelines?

No. Full guidelines help, but your colors, fonts and logo files are enough to start. We also look at the pages where the widget sits so it fits what customers already see. If your fonts need a license for web use, that license is yours to provide.

Can I see the design before it is built?

Yes. You review the design for desktop and mobile first, and one revision round is included at that stage. Nothing is built into the widget until you approve. That keeps changes cheap, because they happen on the design, not in code.

Will a custom widget make the agent accessible?

Not by itself. We use readable color contrast and sizes in the design, but a formal check against WCAG 2.2 AA is a separate job. Chat Widget Accessibility Review reviews and fixes the interface against those criteria, and pairs well with this design.

Can the widget design be updated on a chat agent already live?

Yes. The new design is built and tested on your own pages, then swapped in once you approve it, so visitors never see a half-finished widget. If you are buying the agent now, the design follows its delivery speed. Faster speeds are available, each with a fixed price and date shown before you pay.

Does this work for voice agents?

No. This add-on designs a website chat widget, and phone-first voice agents do not have one. If your voice agent's sound needs work instead, Custom Voice Selection and Tuning covers the voice, its speaking pace and how it pronounces your names and terms.