Bundle

AI Hospitality Stack

AI Hospitality Stack brings together AI Hotel Booking Agent, AI Hotel Guest Support Agent, AI Hotel Upsell Agent and AI Hotel Review Agent for hotels and hospitality groups, delivered as one project with one intake.

What is included

Each product below is also sold on its own; this bundle delivers all of them as one project at the discounted price on the right.

AI Hotel Booking Agent Handles direct booking enquiries and guides guests to book direct. $8,300 AI Hotel Guest Support Agent Handles pre-arrival and in-stay guest questions across channels. $8,300 AI Hotel Upsell Agent Offers room upgrades, early check-in and add-ons before arrival. $8,300 AI Hotel Review Agent Analyses guest reviews and drafts responses. $4,100

Problems this solves

Direct booking enquiries wait while the front desk is busy

The AI Hotel Booking Agent answers availability and booking questions from your rates and room details. Guests get a reply while they are still deciding, rather than booking through another site.

Guests phone reception for wifi codes, parking and checkout times

The AI Hotel Guest Support Agent answers routine guest questions from your approved information. Reception staff can give more attention to the guests standing in front of them.

Upgrades and extras are rarely offered at the right moment

The AI Hotel Upsell Agent offers upgrades and extras to guests at agreed points in their stay. Every offer follows the rules you set, so pricing stays under your control.

Online reviews pile up without a timely, thoughtful reply

The AI Hotel Review Agent drafts replies to new reviews in your property's voice. A manager approves every reply before it is posted, so nothing goes public unchecked.

Scope card SKU UPM-B0016

AI Hospitality Stack

Everything this build includes, written down before you pay. Choose how you want it, own the code or license it yearly, then the delivery speed and any add-ons.

$8,750 first year, then $5,250 a year from go-live

1. Choose how you want it: own it, license it, or a custom build

Own it: the full code, in your accounts

Owning the code for this product is priced on a written quote. Request a custom quote

License it yearly: we host and run it

Yearly license 20–30 working days $8,750 first year

Custom build: changed to fit you, on a written quote

Need more than this Scope Card: other systems, more channels, your own process or a different scope? Tell us in writing and we reply with a fixed written quote. You can own the result or license it.

Request a custom quote

Delivery times are in working days (Monday to Friday) and start once your intake is complete. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.

Own it: the full code, in your accounts

The full source code, setup and documentation, delivered into accounts in your name
The code and work are yours once the order is paid in full
30 days of post-launch support, then optional maintenance
Hosting and infrastructure are yours to run

License it yearly: we host and run it

Upmark Labs hosts, runs, monitors and updates it for you
Same scope and limits as the Scope Card, plus 2 change hours a month
Your data and settings stay yours, exportable at any time
Renews each year from go-live; stop at renewal and we export your data

Custom build: changed to fit you, on a written quote

Built to your exact requirements, beyond this Scope Card
Fixed price, deliverables and timeline agreed in writing before work starts
Own the code or license it yearly, whichever suits you
The same bring-your-own-key rule for AI, phone and tool costs

Every option is bring-your-own-key: AI model usage, phone numbers, WhatsApp, email and every other third-party tool run on your own accounts and keys, billed to you directly by each provider. Upmark Labs does not pay, resell or mark up those costs. Own it or license it: how each works

2. Add extras if you need them (optional)

Additional Language Pack Adds one more supported language to an existing AI product, including glossary and testing. +$1,500 Additional CRM Integration Connects an existing product to one more CRM. +$1,500 Additional Helpdesk Integration Connects an existing product to one more helpdesk. +$1,500 Additional Ecommerce Platform Integration Connects an existing product to one more store platform. +$1,500 Additional Calendar Integration Connects an existing product to one more calendar system. +$1,500 Custom API or Webhook Integration Connects an existing product to one documented third-party or in-house API. +$2,500

Add-on prices follow the delivery speed you choose.

What is included

Channel: Each included product's channel
Integrations: Integrations of each included product
Knowledge: Knowledge limits of each included product
Workflows: All workflows of: AI Hotel Booking Agent, AI Hotel Guest Support Agent, AI Hotel Upsell Agent, AI Hotel Review Agent; plus up to 3 handoffs between them
Languages: 1
Testing: Each product's testing plus 20 cross-product scenarios
Revisions: 2 rounds
Handoff: Written handover report
Support: 30 days after launch

How the 4 work together

These run as one system: each product keeps doing its own job, and this bundle delivers them together as a single project with a single intake.

AI Hotel Booking Agent Handles direct booking enquiries and guides guests to book direct.

AI Hotel Guest Support Agent Handles pre-arrival and in-stay guest questions across channels.

AI Hotel Upsell Agent Offers room upgrades, early check-in and add-ons before arrival.

AI Hotel Review Agent Analyses guest reviews and drafts responses.

Shown in the order components are delivered. Detailed cross-product sequencing copy is added in a later phase.

One intake for all 4

The combined checklist of every included product, collected once through a single intake

Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control (never by email)

your business information (company basics, hours and brand voice), shared during intake

one decision-maker for approvals

an API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit

Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.

Not included

Third-party software subscriptions and AI usage fees

creating source content or data you do not provide

features outside the listed scope (available as add-ons or upgrades)

products not listed in the bundle

What you receive at handover

AI Hotel Booking Agent, AI Hotel Guest Support Agent, AI Hotel Upsell Agent and AI Hotel Review Agent, each configured and deployed
Upsell offer rules and manager approval on every review reply
Cross-product workflow configuration with up to three handoffs between the products
A combined test report covering each product's tests plus 20 cross-product scenarios
A combined admin guide and a written handover report
30 days of post-launch support

Expected benefits and how to measure them

Can help capture more direct bookings.
Helps reception spend less time on repeat questions.
Makes it easier to reply to every review on time.

Direct booking share: Compare direct bookings against all bookings in your property management system, for the season before launch and the same season after.
Ancillary revenue per stay: Divide upgrade and extras revenue by stays each month, from your property management system, before and after launch.
Review reply rate: Count reviews with a reply within a week on your main review sites, for the quarter before and after launch.

Before you start: Export last season's direct and third-party booking mix and extras revenue. Note how many recent reviews have no reply.

These are things to track, not promised results. Outcomes depend on your data, your team and your market.

Questions about this product

Can the booking agent take payments for rooms?

No. It answers booking enquiries and guides guests to complete the booking through your own direct booking link or engine, which handles payment. That keeps card details inside your existing booking system. The agent works on one channel, chosen at intake, such as website chat or email.

How does the hospitality bundle price add up?

It starts from the four separate product prices and applies a 15 percent bundle discount for four products, rounded to the nearest hundred dollars. The price panel shows the bundle total next to the separate total before you pay, and one intake covers your rooms, policies and offers for all four.

Will upgrade offers go to every guest?

Only to guests who match the rules you set at intake, for example certain room types, stay lengths or arrival dates, and only for upgrades and extras you approve. Offers go out before arrival. Accepted offers are handed to your team to arrange.

Do review replies get posted automatically?

No. The AI Hotel Review Agent drafts replies and delivers them to one destination for a manager to approve and post. It also analyses reviews so you can see what guests mention most. Your past replies set the tone it follows.

Can it handle guest requests during the stay?

Yes. The AI Hotel Guest Support Agent handles in-stay questions such as towels, Wi-Fi or late checkout requests from your approved information. Anything outside your policies, or anything needing staff action, goes to the person on duty with the conversation attached.

Does this work for a group with several hotels?

Yes, with planning. The bundle is scoped for one set of policies. A group whose hotels have different rules usually adds the Multi-Location Setup add-on, or describes the properties in a custom requirements note at checkout for a written Change Quote before any work starts.