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Employee Lifecycle
AI Employee Feedback
Survey and feedback text turned into clear themes and trends, delivered on a schedule instead of read one comment at a time.
You ask employees what they think, and they tell you, often in long open-text comments that nobody has time to read properly. This build reads your engagement surveys, exit notes and comments, groups them into clear themes with real quotes, and tracks how those themes rise or fall over time. You get a regular report that shows what people are actually saying.
- Every open-text comment read and grouped into clear themes
- Themes tracked across quarters with representative employee quotes
- Alerts when a theme shifts sharply between reporting periods
$5,500
20–30 working days
Optional maintenance $275/mo
What it is
AI Employee Feedback reads your engagement surveys, exit interview notes and open-text comments, then groups them into themes and tracks how those themes move over time. It delivers a recurring report or dashboard to the channel you choose and flags shifts worth attention, with representative quotes so leaders hear employees in their own words.
Why businesses buy it
Unread feedback is worse than none, because employees notice when nothing changes after they speak up. Most teams only skim scores and miss the reasons behind them, buried in comments. This build gives HR and leadership a steady view of what people raise most, how it is changing and the words they use, so action can follow quickly. It reports and never decides. The Scope Card sets out the sources, the themes tracked and the delivery schedule before you buy, so the output is clear from the start.
Problems this solves
Survey comments are read once and then forgotten
Engagement surveys, exit notes and open-text comments are grouped into themes. Themes are tracked over time, so recurring issues stay visible after the survey closes.
Leaders see scores but not what employees actually said
Each theme in the report comes with representative quotes from your feedback. Leaders hear employees in their own words, not just a score on a chart.
A rising problem is spotted only after people resign
The report flags shifts in themes worth attention, with up to five alerts. HR can act on a growing concern before it shows up in exit interviews.
A good fit if
You collect employee feedback, such as engagement surveys or exit interviews, but the open-text comments mostly go unread past the first pass.
You want to know which themes are trending up or down across quarters, not just a single survey's average score.
You already have at least 3 months of historical feedback data to check results against.
You have a named recipient or channel, such as an HR leader's inbox or a dashboard, where this should land on a schedule.
Not the right fit if
You want a chatbot employees can ask questions to directly, rather than a report built from existing feedback data. See AI Employee FAQ, or AI HR Assistant.
Your priority is headcount, turnover and hiring-funnel numbers rather than open-text sentiment. See AI HR Analytics, which is built for those metrics.
You need help drafting individual performance review write-ups rather than analyzing survey themes. See AI Performance Review Assistant.
You need more than 3 read-only data sources or more than 25 tracked metrics and questions. Add a note at checkout and we quote the extra scope, or start from our Custom AI request form.
How it works
- Read-only access is connected to up to 3 of your feedback sources, such as your survey tool, an exit-interview log or a Slack pulse-check channel.
- Open-text responses are grouped into themes, covering up to 25 metrics or recurring questions you defined, such as management support, workload or career growth.
- Each theme is scored and tracked against your 3 months of historical data, so a shift shows as a real change, not noise.
- A recurring report or dashboard is assembled on your schedule, covering the themes, the trend direction and representative quotes so the numbers stay grounded in what people actually said.
- Up to 5 alerts watch for meaningful shifts, such as a theme dropping sharply after a survey wave, and notify the recipients you named.
- It is delivered to the channel you chose: email, Slack or a web dashboard, ready to bring into a leadership or HR meeting.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- Read-only access to each feedback source you want included, such as your survey platform or exit-interview records.
- Your definitions for the metrics or recurring questions you want tracked as themes.
- At least 3 months of historical feedback data to check the analysis against.
- The report recipients and the delivery channel, whether that is email, Slack or a dashboard.
- Any past survey reports you already trust, as a reference point for how you currently read the data.
- Admin access and API keys for every connected system, shared by adding our team as a user or creating a key you control, never by email.
- Your business information (company basics, hours and brand voice), shared during intake.
- One decision-maker who can confirm the metric definitions and keep the build moving.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Intake verified and your feedback sources, metric definitions and recipients confirmed.
Weeks 1–2
Theme detection, scoring and the report or dashboard layout are built.
Week 3
Your read-only data sources are connected and alert thresholds are configured.
Weeks 3–4
Results are checked against 3 months of your historical data for accuracy.
Week 4
Your review and two rounds of changes to themes, scoring or layout.
Go-live
Live, handover report sent, support starts.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $5,500 |
| Express | 15–25 working days | $6,450 |
| Rush | 10–20 working days | $7,450 |
What you receive at handover
- AI Employee Feedback connected read-only to up to three feedback sources
- One recurring themes report or dashboard, with representative quotes
- Up to five alerts on shifting themes, by email, Slack or web
- Test report checked against three months of your historical feedback
- Admin guide and a written handover report
- 30 days of post-launch support
Expected benefits and how to measure them
- Can turn open-text comments into themes leaders can act on
- Helps spot growing concerns earlier
- Makes it easier to show employees their feedback was heard
- Time to analyze each survey
- Log HR hours spent reading and summarizing comments for the last survey and the next one.
- Themes acted on
- Keep a log of themes flagged and the actions taken, reviewed each quarter.
- Movement in key themes
- Use the report to track how often top concerns appear from one survey cycle to the next.
Before you start: Gather your last survey's comments and exit notes, and record how long they took to analyze. Note the main themes you saw.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
The build price is one-time. Running it afterwards is billed in your own accounts and typically runs about $20 to $150 a month for AI model usage and hosting or scheduler fees, depending on survey volume and how often the report runs.
AI usage during the build and testing is also billed to your accounts, so you keep ownership of every provider relationship. Nothing runs through us.
Ask about running costsCustom requirements
If you need something outside the Scope Card, add a note at checkout. You get a written Change Quote, and that work only starts once you accept it. Your original order runs on its normal timeline either way. Larger or bespoke projects go through the Custom AI request form instead.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes and change hours for new survey waves, updated metric definitions or an extra alert. The hours scale with the build. Maintenance starts after the 30 days of included support, bills monthly, and can be cancelled any month.
$275/mo (5% of the build price a month, includes 2 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A survey analytics add-on charges a monthly fee on top of your survey tool | A people-analytics consultancy bills per report or per quarter | Ours is one fixed price, shown before you buy |
| Scope | A survey add-on ships generic sentiment tags you cannot redefine | A consultancy's scope depends on the engagement agreed | Ours is written on the Scope Card before purchase |
| Delivery | A survey add-on is live immediately but untrained on your themes | A consultancy usually takes weeks to build and validate a model | Ours has a fixed delivery time shown before you buy, with faster options |
| Accuracy check | A survey add-on rarely validates against your own historical results | A consultancy build depends on what was agreed and tested | Ours is checked against 3 months of your own data before launch |
Questions about this product
What does AI Employee Feedback cost to launch and run?
The build is one fixed price, shown on this page before you buy, with express and rush delivery available at a set extra cost. Running the feedback report afterwards costs roughly $20 to $150 a month in AI usage and hosting, paid directly in your own accounts. There is no per-user fee from us.
What kinds of feedback can this analyze?
It works from open-text and rated responses in sources like engagement surveys, exit interviews and pulse-check channels, connected as up to 3 read-only data sources. It groups comments into up to 25 themes you define, such as workload or management support, and tracks how each one moves over time.
Is individual employee feedback kept anonymous in the reports?
The report is built to surface themes and trends, not to single out individuals, and only reads what your survey tool already collects under its own privacy settings. Read-only access is shared by adding our team as a user or creating a key you control, never by email, so we never hold a separate copy of raw employee responses.
How often is the report delivered?
You set the cadence, such as monthly or after each survey wave, delivered to the one channel you chose: email, Slack or a web dashboard. Up to 5 alerts can also notify your named recipients sooner if a theme shifts sharply between scheduled reports.
How much of our team's time does setting up AI Employee Feedback take?
Expect to spend one to two hours defining metrics and gathering historical survey data inside the 72-hour intake window. After that, expect around an hour reviewing results checked against 3 months of your data, plus the written handover report before launch.
Can we track new themes or add a data source later?
Adjusting existing theme definitions or report layout fits inside the monthly change hours included with maintenance. Adding a fourth data source or going past 25 tracked metrics is a defined add-on, quoted and agreed before that work starts. Those hours also suit new survey waves or an extra alert, and maintenance can be cancelled any month.
Does this replace our survey tool?
No. It reads from the survey tool, exit-interview log or feedback channel you already use; it does not collect new responses itself. Think of it as the analysis layer on top of the feedback you already gather, turning scattered comments into a recurring, trackable report.
What happens once the 30 days of feedback-report support end?
You can move to monthly maintenance, or stop there with a fully working report and no ongoing commitment. Either way, the theme definitions, scoring and delivery schedule remain yours and keep running exactly as tested. Maintenance covers monitoring, fixes and change hours for new survey waves, updated metric definitions or an extra alert.
Guides on this topic
All guides Stop letting open-text feedback go unread.
Order AI Employee Feedback and get a recurring theme report from your own surveys on a fixed delivery date. The scope above is what you get, in writing, before you pay.
Works well with
Employee Lifecycle
AI Performance Review Assistant
Drafts evidence summaries and structured review write-ups for managers. It makes no rating; the manager decides.
Employee Lifecycle
AI Employee FAQ
Answers common employee questions on benefits, leave and processes.