Knowledge Assistants
AI Company Knowledge Hub for Confluence
Confluence spaces answer back with a cited page, so engineering and operations stop re-asking what is already documented.
Your team has written the runbooks, how-tos and decisions in Confluence, yet the same questions still land in chat. This hub connects natively to Confluence and answers from the spaces you choose, citing the exact page every time. People ask from Slack, Microsoft Teams or a web app, restricted spaces stay restricted, and Confluence remains your single source of truth.
- Answers cite the maintained Confluence page, not a stale copy
- Ask from Slack, Microsoft Teams or a web app
- HR and security spaces stay restricted to their teams
$16,700
20–30 working days
Optional maintenance $835/mo
What it is
AI Company Knowledge Hub for Confluence is a cited Q&A assistant connected natively to Confluence, reading and updating the spaces and pages agreed in its field mapping. People ask in a web app, Slack or Microsoft Teams, and every answer cites the Confluence page it used. Restricted spaces stay restricted.
Why businesses buy it
Documentation only pays off if people use it. When Confluence search returns ten overlapping pages, engineers ask a colleague instead, and senior staff spend their day repeating answers already written down. This hub makes Confluence the first answer: a direct reply with the page cited, inside the chat tool your team already uses. The Scope Card sets the spaces, the one extra system, permission groups and benchmark tests before you order, so your Confluence admin knows exactly what is connected and what is not.
Problems this solves
Confluence holds the answers but people rarely search it
The hub connects natively to Confluence and answers questions in a web app, Slack or Microsoft Teams. Every answer cites the Confluence page it used, so people learn where things live.
Pages in different spaces contradict each other
Cited answers show which space and page an answer came from, so outdated pages are easier to spot. The monthly content refresh keeps the hub's index in step with Confluence.
Restricted spaces must stay restricted when an assistant is added
Restricted spaces stay restricted, and up to three permission groups add further control. The field mapping is documented, and testing runs on sandbox or test records.
A good fit if
Runbooks, how-to articles and decisions are written up in Confluence, yet the same questions still land in team chat.
Several spaces overlap, and people cannot tell which page is the maintained one.
Some spaces, such as HR or security, must stay restricted while engineering and operations spaces are open to everyone.
A Confluence admin can issue an Atlassian API token or set up an OAuth app, and confirm setup details in writing.
Not the right fit if
Your team writes its wiki in Notion rather than Confluence. See AI Company Knowledge Hub for Notion.
Most documents live in SharePoint and OneDrive, with Confluence used by one team. See AI Company Knowledge Hub for Microsoft 365.
You want a shared retrieval layer that your own AI agents call, rather than a Q&A assistant for staff. See AI Agent Knowledge Layer.
You need ranked search results across tools instead of a direct answer. See AI Internal Search.
How it works
- Your Confluence admin issues an Atlassian API token or sets up an OAuth app, and confirms in writing which spaces are in scope.
- The field mapping records which spaces and pages are read, which may be updated, and the permission group each space maps to.
- Up to 2,000 documents from Confluence, plus up to 1 more system such as Jira or Google Drive, are indexed for cited retrieval.
- A question asked in Slack, Microsoft Teams or the web app returns an answer drawn from the indexed pages, citing the Confluence page and its space.
- When two pages disagree, the citation shows which one answered, so the space owner can archive the stale page.
- 60 benchmark questions run on live sandbox or test records before launch, and a monthly refresh re-indexes edited and new pages.
What you provide within 72 hours
Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.
- An Atlassian API token or OAuth app for Confluence, set up by an admin.
- A Confluence admin to agree spaces and the field mapping in writing.
- The list of spaces to include, and any restricted spaces that need their own permission group.
- Your user list and permission groups.
- 30 sample questions with expected answers, drawn from real Confluence pages.
- Access to one additional system if needed, and a decision-maker for approvals.
- An API key for your own AI model account (for example OpenAI or Google Gemini), created for this build with a spending limit.
The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.
Timeline
Start
Token or OAuth app ready, spaces and mapping agreed in writing.
Weeks 1–2
Confluence spaces and pages in scope indexed and mapped to groups.
Week 3
The extra system and your chosen interface connected; citations checked.
Weeks 3–4
60 benchmark questions on sandbox or test records; accuracy report delivered.
Week 4
Your review, then two rounds of changes.
Go-live
Go-live, written handover report, field mapping documented, 30 days of support.
| Option | Delivery time | Price |
|---|---|---|
| Standard | 20–30 working days | $16,700 |
| Express | 15–25 working days | $18,350 |
| Rush | 10–20 working days | $20,050 |
What you receive at handover
- The AI company knowledge hub for Confluence, live in a web app, Slack or Microsoft Teams
- A two-way Confluence connection with documented field mapping, plus up to one more system
- Cited Q&A over up to two thousand documents, with three permission groups and a monthly refresh
- A test report on sandbox or test records, with sixty benchmark questions and an accuracy report
- An admin guide and the written handover report
- 30 days of post-launch support
Expected benefits and how to measure them
- Can get more value from the Confluence content you already have
- Helps teams find and fix contradictory pages
- Keeps restricted spaces protected
- Confluence questions answered
- Track weekly question volume from the hub's usage records after launch.
- Contradictory pages fixed
- Keep a list of pages flagged through cited answers and track how many get updated.
- Benchmark accuracy
- Re-run the sixty benchmark questions after a few months and compare with the launch report.
Before you start: List the Confluence spaces in scope and note known outdated pages. Time a set of real questions using Confluence search.
These are things to track, not promised results. Outcomes depend on your data, your team and your market.
Running costs
You pay for the build once. Running costs of roughly $50 to $300 a month for AI model usage, the vector database and hosting go to your own accounts, rising with page count and question volume. Your Atlassian subscription is unchanged; Confluence licenses and plan upgrades are outside this build.
AI usage during build and testing is billed to your accounts too.
Ask about running costsCustom requirements
If you need custom Confluence objects beyond the mapping, a second extra system, or more than 2,000 documents, note it at checkout. A written Change Quote follows, and that work starts after you accept it. Larger or bespoke projects go through the Custom AI request form.
Request a custom versionKeep it running
Monthly maintenance covers monitoring, fixes, model and platform updates, a monthly health report and monthly hours for changes, such as adding a new space to scope or remapping a restricted one. It starts after the 30 days of support.
$835/mo (5% of the build price a month, includes 8 change hours)
Optional. Starts after the post-launch support period. Cancel any month.
How maintenance worksHow this compares
| Do it yourself with a SaaS tool | Hire a custom agency | Upmark Labs | |
|---|---|---|---|
| Price | A wiki AI add-on bills per user per month | An Atlassian consultancy quotes after a space audit | Ours is one fixed price, shown before you buy |
| Stale pages | Search returns every matching page alike | Depends on the design agreed | Ours cites the page that answered, so stale ones are easy to spot |
| Where people ask | Inside the wiki itself | Built to order | Ours answers in Slack, Microsoft Teams or a web app |
| Delivery | Enabled in a day, untested on your spaces | Usually several weeks | Ours has a fixed delivery time shown before you buy, with faster options |
Questions about this product
Which Confluence spaces can the knowledge hub reach?
The spaces agreed in writing at intake and recorded in the field mapping, reached through an Atlassian API token or OAuth app. Spaces left out of the mapping are not indexed, and restricted spaces can sit in their own permission group so only that group's questions draw on them.
Does the hub write to our Confluence pages?
Only where the field mapping allows. The Confluence connection is two-way, but any update is limited to the spaces and pages documented and approved at intake. Answering questions with a cited page is the core of the build, and the mapping document you receive at handoff lists what it can touch.
Can the Confluence hub connect Jira as well?
Yes, as the 1 additional system the Scope Card includes, or another tool such as Google Drive if that matters more to your team. Jira content would be indexed and cited alongside Confluence pages. A further source comes through the Knowledge Base Expansion add-on, or a Change Quote.
What happens when two Confluence pages contradict each other?
The answer cites the page it drew from, so a conflict is visible rather than hidden. During the 60-question benchmark you see which pages answered, and space owners can archive or merge the outdated one before launch. After go-live, the monthly content refresh picks up those clean-ups.
What admin access does the Confluence edition need?
An Atlassian API token or an OAuth app, set up by a Confluence admin, who also confirms the spaces and field mapping in writing. Credentials go through the intake process, never by email. Everything is due within 72 hours of ordering, and each day late moves delivery by 3 working days.
When can teams start asking the Confluence hub?
Delivery runs on a fixed schedule from a verified intake, and the delivery panel shows that date plus express and rush options before you order. The clock starts once the Atlassian API token or OAuth app, the agreed field mapping and your sample questions are complete, so line up your Confluence admin early.
What does running the Confluence hub cost each month?
Roughly $50 to $300 a month in your own accounts for AI model usage, the vector database and hosting. Confluence licenses are billed by Atlassian as they are now and are not part of this build. Monthly maintenance is optional.
Make Confluence the first answer, not the last resort.
Order AI Company Knowledge Hub for Confluence and your teams get cited answers from the spaces you choose on a fixed delivery date, asked from Slack, Teams or a web app.
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