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Additional Language Pack

Your AI product works in one more language, with an agreed glossary and tests run in that language before it goes live.

If some of your customers would rather talk to you in another language, a one-language assistant quietly turns them away. This pack teaches the AI product you already run one more language, built around a glossary of your own names and terms. It is tested in that language before launch, and a fluent reviewer from your team has the final say on how it reads.

Serves customers and staff in one more language
Keeps brand names and product terms exactly as you write them
Tested in the new language before anyone relies on it

$1,500 10–20 working days

Choose delivery and add to cart Ask an expert

Two open notebooks joined by one ribbon, showing the same product working in a second language.

What it is

The Additional Language Pack adds one more supported language to an AI product you already have or are buying now. We agree a glossary for your terms, set the product up to work in the new language, and test it in that language. Your brand names and fixed phrases stay exactly as you approve them.

Why businesses buy it

Customers who struggle with your language ask fewer questions, buy less and leave sooner, often without telling you why. Staff working in a second language make the same quiet mistakes. Adding a language to the product you already trust costs far less than building a second product, and it keeps one set of rules and one knowledge base. The written scope tells you exactly what changes: one language, your glossary, the parent product's tests run again, and one revision round after your reviewer reads the results.

Problems this solves

Customers who prefer another language get stilted or no answers

The pack sets up your existing AI product to work in one more language. Customers or staff can use it in that language, with the same knowledge and rules as before.

Brand names and fixed phrases get translated when they should not

We agree a glossary for your terms before the language goes live. Brand names and fixed phrases stay exactly as you approve them, in every answer the product gives.

A new language is switched on without anyone checking the quality

The added language is tested together with the parent product, in that language. You receive a test report, so you know how it performs before customers rely on it.

Scope card SKU UPM-A0001

Additional Language Pack

Everything this build includes, written down before you pay. Choose how you want it, own the code or license it yearly, then the delivery speed and any add-ons.

$1,500 one-time build price

What is included

Channel: As per the parent product
Integrations: As described in the add-on
Knowledge: As per the parent product
Workflows: Adds one more supported language to an existing AI product, including glossary and testing
Languages: As per the parent product
Testing: Tested together with the parent product
Revisions: 1 round
Handoff: Written handover report
Support: 14 days after launch

A good fit if

A real share of your customers or staff would rather use a second language, and today they get the first one or nothing.

Your product works well in its first language and you want the same behavior in one more.

Your business uses product names, service terms or local words that must stay the same in every reply.

You can name a fluent person on your side to read the test results in the new language.

Not the right fit if

You need several languages at once, with the product detecting which one the customer is using. Look at AI Multilingual Support, which is built for many languages from one knowledge base.

Your callers speak many languages on the phone. AI Multilingual Voice Agent handles calls in multiple languages with automatic detection.

You only want a fluent check of a language the product already uses. The Localization QA Pass is a full QA pass on one localized language.

You do not yet own an Upmark Labs product. This pack extends one, so start from the product itself, such as the AI Website Chatbot.

How it works

You pick the language. Tell us which one, and which product it extends, using that product's order reference.
We agree the glossary. Brand names, product terms and phrases that must not be translated are listed, with the wording you want for each.
The product is set up in the new language. Its replies, prompts and fixed messages work in that language inside the limits of the original Scope Card.
It is tested with the parent product. We run the product's own tests again in the new language and record what passed and what needed fixing.
Your reviewer checks it. A fluent person on your side reads the results, and one revision round covers the changes they ask for.
Handoff. Documentation is updated, you get a test report and a handoff note, and a short written walkthrough shows how the language is handled.

What you provide within 72 hours

Your portal lists these the moment you order. Delivery starts the working day after everything is in and your access is checked.

The order reference of the product this language extends
The language to add and, where it matters, the regional variant
Your glossary terms: brand names, product names and any words that must stay untranslated
Any existing approved wording in the new language, such as FAQs or templates
A fluent reviewer who can read test results in that language
One person who approves the result

The 72-hour rule. Send everything on your checklist, including access, within 72 hours of ordering so your build starts on time.

Timeline

Start Order reference and language confirmed, glossary started

Week 1 Glossary agreed with your reviewer

Week 2 Product set up in the new language

Week 2 Parent product tests run again in that language

Week 2 Fluent review and one revision round

Go-live Language live, test report and walkthrough delivered

Delivery options, in working days (Monday to Friday) from completed intake. They can extend because of national or public holidays, technical issues outside our control (such as platform outages, third-party changes, account approvals or access delays), or natural disasters and other events beyond our control. If a delay happens, we tell you in writing with a new date.
Option	Delivery time	Price
Standard	10–20 working days	$1,500

What you receive at handover

One more supported language set up in your existing AI product
An agreed glossary of your terms and fixed phrases for that language
A test report from testing in the new language with the parent product
Updated documentation, a handoff note and a short written walkthrough
14 days of support

Expected benefits and how to measure them

Can help you serve customers in the language they are most comfortable with.
Helps keep your brand terms consistent across languages.

Conversations in the new language: Count conversations held in the added language each month from the product's logs, starting at launch.
Handoffs to staff in that language: Compare how often conversations in the new language pass to a person with the rate in your main language.
Glossary errors: Review a monthly sample of answers in the new language and count any wrongly translated terms.

Before you start: Note how many customers contact you in this language today and how your team handles them. Keep the glossary as your reference for checking terms.

These are things to track, not promised results. Outcomes depend on your data, your team and your market.

Running costs

The pack is a one-time price. A second language can raise AI model usage in proportion to how many conversations happen in it, and that usage is billed to your own provider accounts, as it is for the parent product. We add no per-language or per-message fee.

Ask about running costs

Custom requirements

Need a dialect split, such as two regional variants of the same language, or translated source content written for you? Add a note at checkout and you get a written Change Quote, before any of that work starts. Larger or bespoke projects go through the Custom AI request form instead.

Request a custom version

Keep it running

Once live, the new language is maintained under the parent product's maintenance, which grows in line with this add-on's price. Glossary updates, new terms and wording fixes come out of the same monthly change hours. If you expect regular product launches or seasonal wording in both languages, those changes use that allowance too.

Adds $75/mo to maintenance

Covered by the main product's maintenance, which grows by this amount.

How maintenance works

How this compares

	Do it yourself with a SaaS tool	Hire a custom agency	Upmark Labs
Price	A translation plug-in is billed monthly, often per word or per seat	An agency quotes per language after a review	Ours is one fixed price, shown before you buy
Your terms	A plug-in translates names it does not know	An agency glossary depends on the brief	Ours starts from a glossary you approve
Testing	Usually left to you	Set per project	Ours reruns the parent product's tests in the new language
Delivery	Instant, but untested	Set per project	Ours has a fixed delivery time shown before you buy, with faster options

Questions about this product

How many languages does one Additional Language Pack add?

One. Each pack adds a single language to a single product. If you want two more languages, you buy the pack twice, and each one gets its own glossary, its own test run and its own review. For many languages at once, AI Multilingual Support is usually the better starting point.

Does the glossary cover my brand and product names?

Yes. The glossary is where we record the names, terms and phrases that must appear exactly as you write them, plus any words that should never be translated. Your reviewer approves it before the product is set up, and the tests check that the product follows it in the new language.

Do you translate my documents and FAQs into the new language?

No. The pack sets up the product to work in the new language and tests it there. Writing or translating source content you have not provided is outside the scope. If you already have approved wording in that language, send it during intake and we use it.

Can the new language go live faster than the product it extends?

No. The pack always follows the delivery speed chosen for its parent product, because the two are tested together. If you need both sooner, choose Express or Rush for the product and the language moves with it. The price panel and the cart show the fixed price and delivery date for each speed before you pay.

Who checks that the new language actually reads well?

A fluent person you name. We run the tests and share the results, and your reviewer reads them for accuracy and tone. Their comments are handled in the one revision round included in the pack. If you want an outside fluent review as well, the Localization QA Pass covers that.

Can I add a language to a product I bought months ago?

Yes, as long as the product is one of ours and you can give us its order reference. The pack is built and tested against the product as it runs today, and from then on it is maintained under that product's maintenance.

Speak to the customers you are currently answering in the wrong language.

Add the Additional Language Pack and your product works in one more language, with your glossary and a tested result, on the same delivery speed as the product.

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